WHAT MADE A MANUFACTURER IN L.A. CHOOSE SOFTWARE FROM N.Z.?

Based in Gardena, a city in the South Bay region of Los Angeles in California, DecoPress has a reputation for manufacturing the world’s finest heat applied emblems and patches. In about 2018, with orders going through the roof and existing systems struggling to cope, management went looking for a solution. But instead of going up the road to Silicon Valley, DecoPress went across the Pacific, to Auckland, New Zealand, to solve the problem.

As Rum Walia, President of DecoPress says, “I was drowning in my business. I couldn’t get a full picture of what was going on. It was growing quickly and I felt I knew how to create new business opportunities, but not on how to run my business.”

After a lengthy search, DecoPress discovered a unique software solution called Control, from New Zealand developer Codewolf. “It gave me my life back” says Rum. “What was previously 4-5 hours a day trying to fix what was broken became an opportunity to do more of what I was good at: creating, building relationships, marketing, and selling.  Control is a game changer – it literally gave me control to take my business to whole different level.”

Another great thing about Control is how quick and easy it is to learn and get started. Companies that have adopted the system, like DecoPress, are using the software within days of its introduction. In fact, most employees not only find it instinctive – but  addictive as well! And why wouldn’t they... it makes their work so much easier and more productive. 

As Rum Walla continues, “even staff that weren’t computer savvy or English literate were able to use Control. The interface is easy to understand, everything has its place and if they need help, it’s just a few clicks away. As for the impact – it was immediate. For employees, there was no more guessing. They could find information and answers to order related questions without having to waste time and customers loved it because they could verify the progress of their order and confirm that DecoPress had all the correct information.”

Ultimately, all the features work in harmony to create an elaborate yet simple picture of everything that is happening in real time. “Our business can be chaos, our work lives stressful and hectic, says Rum. “Sometimes it all feels a bit out of control. This software puts it all in perspective: Quotes, Orders, Goods In, Proofs, Approvals, Scheduling, Shipping, Tracking, Payment Collection. It’s like several employees for the price of one.”

Once users are up to speed, they love how the system elegantly tracks assets and designs for every project. It enables customers to locate the asset or job associated with them in the system, find pricing at different quantities and place an order themselves.  This gives them total control over their reorders and, once a customer gets comfortable in the system, they can start placing their own orders, freeing up time, making order processing very fast and reducing the cost of doing business.

“Before it was a death by a million emails, text messages and phone calls, explains Rum. “With Control, employees can tag each other to create one unified communication network. What’s more, my customers receive system generated emails that keep them informed and up to date. A history is kept, and changes are documented. There is just less guessing and more trust for everyone in the process.”

“At the end of the day, DecoPress has never had more orders, more sales, more profit, more happy customers and employees – and the business has never been more under Control!”

For more information about how to get better Control over your business, visit codewolf.co.nz